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RETURN AND EXCHANGE

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

There’s a return delay from 14 days. Please ensure that the objects still have all original tags and labels attached to them and that they are undamaged. If you return objects, please protect them maximally as we are not responsible for damaged goods on return. 

 

If objects are damaged at your reception, please take pictures in the original packaging on the date of reception.

Returns are at your expense.

If you have any questions concerning your purchase, returns or exchanges then please contact us at hello@ma-em.be or by phone +32 473709741. 

HOW DO I RETURN AN EXCHANGE

Please send your return to the following address:

MA-EM, Soenenspark 49, 9051 Sint-Denijs-Westrem, Belgium

Please ensure that all items still have the original tags and labels attached to them and that they are undamaged. Refer to your original order number. 

 

Put the item back in its original packaging, then put it in a solid package and protect them maximally as we are not responsible for damaged goods on return. 

 

Refer to your original order number. Your item needs to have the receipt or proof of purchase.

HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH ?

We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

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